Question 1

What's included in the annual license?

Accepted Answer

Software license, all official connectors, security patches, version upgrades, and email/community support. Custom agent engineering and white-glove SLAs are scoped separately under Enterprise.

Question 2

Self-hosted vs managed hosting — what's the difference?

Accepted Answer

Self-hosted means Control Tower runs entirely inside your environment (your VPC, your servers, your cloud) — your data never leaves. Managed hosting is an optional add-on where we operate the platform for you on isolated infrastructure.

Question 3

Do you offer HIPAA / SOC 2 / GDPR support?

Accepted Answer

Yes, under the Enterprise tier. We provide the controls, documentation, and deployment patterns (including air-gapped) required for regulated industries.

Question 4

Can I try it before I buy?

Accepted Answer

Yes. Book a demo and we'll walk you through a live environment, or try one of the industry demos directly from the Industry Packs tab above.

Question 5

How does Control Tower pricing compare to ChatGPT Enterprise or Microsoft Copilot?

Accepted Answer

ChatGPT Enterprise and Microsoft Copilot are per-seat ($30–$60/user/month) and run on the vendor's cloud. Control Tower annual license starts at $2,500/year for the whole organization, runs on your own infrastructure, and ships 100+ pre-built operational agents instead of a generic chat box.

Question 6

What does the $2,500 Starter plan include?

Accepted Answer

Starter covers up to 50 employees: self-hosted Control Tower, the full library of 100+ operational AI agents, all official connectors (HubSpot, Zoom, Slack, Drive, etc.), security patches, version upgrades, and email/community support. A one-time $4,000 setup fee is applied.

Question 7

Do I need to bring my own OpenAI or Anthropic API key?

Accepted Answer

Yes — and that's a feature, not a limitation. You plug in your own OpenAI, Anthropic, AWS Bedrock, or Azure OpenAI key so prompts, completions, and embeddings stay under your contracts and governance. Control Tower never sees your model traffic.

Question 8

How much does a custom AI agent cost?

Accepted Answer

Custom agents are scoped under the Enterprise tier. Typical engagements range from $15,000–$75,000 depending on data sources, integrations, and compliance requirements. Talk to sales for a fixed-scope quote.

Feature	Control Tower	ChatGPT Enterprise	Microsoft Copilot	White-label AI
Pricing model	$2,500/yr	$60/user/mo	$30/user/mo	$10k+/mo
Self-hosted on your servers				Sometimes
Bring your own LLM API key				Sometimes
Pre-built operational agents	100+	Chat only	Chat + drafts	Build yourself
Industry packs (regulated)	4 verticals			Custom build
HIPAA / SOC 2 / GDPR posture		Add-on	Add-on	Varies

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What's Included

Self-hosted on your infrastructure

100+ pre-built AI agents

All official connectors

Bring your own LLM key

Updates & security patches

Operational dashboards

SOC 2 / HIPAA / GDPR posture

Email & community support

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