Private by designYour Team Should Never Sit on Hold Again.
IVR Navigator dials payer phone trees automatically, navigates menus using AI and DTMF, and alerts your benefit verification agent the moment a human is on the line — with full call transcript and PA criteria pre-loaded.
The Hold Time Tax
Agents spend hours on hold
A benefit verification agent making 20 PA calls per day spends 3–4 hours navigating IVR trees and sitting on hold. That's 50% of their workday wasted before speaking to anyone.
IVR navigation errors lose calls
One wrong menu selection means starting over. Manual IVR navigation has a 15–20% error rate, causing call abandonment and delayed authorizations.
PA criteria not available during calls
Agents scramble between payer portals, plan documents, and CRM while on hold. Information silos mean missed coverage criteria and incomplete authorizations.
How It Works
Agent initiates PA request
One click in the dashboard.
IVR Navigator dials the payer
AI handles all menu navigation automatically.
Hold queue managed by AI
Agent is freed to work other tasks.
PA criteria loaded
Plan rules, formulary, PA criteria pulled from retrieval layer.
Alert sent to agent
Joins the call only when a human payer agent answers.